Public customer support

How can we help?

KRYX is operated by BCZ Technologies Limited. This support page is publicly available; no KRYX account or login is required.

General and account supportsupport@kryxpay.com Legal enquirieslegal@kryxpay.com

Clear routingYour request reaches the appropriate support team.

Secure verificationWe verify account ownership before sensitive changes.

Useful updatesInclude a reference so we can investigate efficiently.

For your security: include your KRYX payment reference when relevant, but never send a full card number, CVV, PIN, OTP, password or biometric information.

Account and login help

Tell us the email address associated with the account and describe the message shown in the app. Do not send your password or PIN.

Payment and receipt help

Include the payment reference, merchant name, amount and date. For a merchant purchase or fulfilment issue, contact the merchant first and retain your receipt.

Privacy and account deletion

Read our Privacy Policy or follow the instructions on the account deletion page.

Response

BCZ Technologies Limited reviews support requests sent to the addresses above. Response time depends on the request and any verification required to protect the account.